Frequently Asked Questions
Everything you need to know about your Bydee experience.
What is your return policy for swimwear and intimates?
We offer returns for store credit within 30 days of purchase, provided the items are in original condition with all tags and hygiene liners intact. Please note that for hygiene reasons, items that show signs of wear cannot be accepted.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas. All orders are dispatched from our warehouse in Sydney.
How do I find my perfect size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for our intimates range or reaching out to our customer care team for personalized fit advice.
Do you offer international shipping?
Yes, Bydee ships worldwide. International delivery times vary by location, typically ranging from 5-10 business days. Please note that customers are responsible for any local import duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna for our Australian customers.
How should I care for my Bydee pieces?
To ensure longevity, we recommend hand washing your swimwear and intimates in cold water with a mild detergent. Always air dry in the shade and avoid rough surfaces or excessive contact with chlorine.